FREQUENTLY ASKED QUESTIONS ABOUT THE DESK SHARING SOFTWARE deskONE (FAQ)
The company behind deskONE is mediaDIALOG. A software manufacturer with more than 25 years of experience in room, workstation and videoconference management. The entire experience of the company, coupled with new ideas, has been incorporated into the deskONE product.
deskONE is suitable for all companies and associations, regardless of whether you are in the process of transforming to new work or whether you already have flexible workstations and rooms to manage in your company.
An essential part of new work is to work in a way that creates joy. This includes activity-based workspaces as well as traditional meeting rooms and workstations. A booking tool is essential to make the most of these spaces.
deskONE is the booking tool that meets the requirements (GDPR compliant, barrier-free, made and hosted in Germany) as well as the claim “set up in 3 minutes”. No time-consuming sales talks, no complex project plans, just register and start.
The price model of deskONE depends on the number of your users. You can get deskONE for as little as €1.99 per user.
No, you start with the full version and can continue to use your configuration and settings after the trial.
No, there is no automatic subscription renewal. After the free trial, you can log in again at any time and subscribe.
You can cancel your deskONE subscription on a monthly basis.
FIRST STEPS & SETUP
You do not need a credit card for the 30-day trial period. You can create an account and start immediately without incurring any costs.
The setup of deskONE is extremely fast. to set up a floor with workspaces, you need about 3 minutes. the workspaces are created with a click on the floor plan and can be booked immediately.
Yes, high-quality demo plans are stored in deskONE. You can therefore start without your own floor plans and introduce the tool to your colleagues.
Yes, you can start directly with your own floor plans. Simply upload the plan using drag and drop and create workspaces with a click. If you don’t have any floor plans, you can alternatively use our demo plans.
Feel free to contact us. We will be happy to create high-quality 2D and 3D floor plans for you.
You can create as many locations with floors, workstations and meeting rooms as you need. There are no additional costs. deskONE is licensed per user.
No, deskONE is designed so that anyone can set it up. Previous knowledge is not required.
SECURITY & DATA PROTECTION
deskONE is developed and hosted in Germany.
deskONE and all its components are GDPR compliant and can therefore be used in Germany. Data protection has always been taken into account in the design and development of deskONE and data protection officers are part of the deskONE team.
IT security has a high priority in the development process. High test coverage, penetration tests and external consulting make deskONE a secure tool.
No. deskONE is a pure SaaS cloud application. The application is browser-based and requires no local installation. You have no IT overhead and can start using it immediately after initial registration.
The product is DSGVO compliant, operated in Germany and tested for accessibility. You can be sure that you can use deskONE for a long time.
administration & technical details
As a browser-based SaaS application, the tool can be easily integrated into your IT landscape. No local installations are required.
deskONE can be used on all the usual browsers (e.g. Microsoft Edge, Google Chrome, Mozilla Firefox or Safari).
The application is based on modern cloud technologies and is clustered. Regular load tests check the performance.
No, deskONE is completely intuitive and no user training is required.
deskONE is optimized for all common devices: Whether on a smartphone, tablet or desktop PC, deskONE always looks good.
The user-based licensing gives you full control over costs and you only pay for what you need. There is no subscription commitment and you can cancel the tool on a monthly basis.
As a cloud application, deskONE is available around the clock. Book a desk or room whenever you want.
As a SaaS application, no complicated integration into the existing infrastructure is necessary. Simply use deskONE in your standard browser.
deskONE is a modern web application. The tool is easy to use and can be used immediately. Neither administrators nor employees need training. Thanks to the integrated tips, everyone can find their way around immediately.